TERMS AND CONDITIONS

APPLICABLE LAW

This engagement letter, the schedule of services and our standard terms and conditions of business are governed by, and should be construed in accordance with UK law. Each party agrees that the courts of the UK will have exclusive jurisdiction in relation to any claim, dispute or difference concerning this engagement letter and any matter arising from it. Each party irrevocably waives any right to object to any action being brought in those Courts, to claim that the action has been brought in an inappropriate forum, or to claim that those Courts do not have jurisdiction.

COMMUNICATION

Unless you instruct us otherwise we may, where appropriate, communicate with you and with third parties via email or by other electronic means. The recipient is responsible for virus checking emails and any attachments.

CONFIDENTIALITY

Communication between us is confidential and we shall take all reasonable steps to keep confidential your Information except where we are required to disclose it by law, by regulatory bodies, by our insurers or as part of an external peer review. Unless we are authorised by you to disclose information on your behalf this undertaking will apply during and after this engagement.

DATA PROTECTION ACT 2018

We confirm that we will comply with the provisions of the Data Protection Act 2018 when processing personal data about you and your family. In order to carry out the services of this engagement and for related purposes such as updating and enhancing our client records, analysis for management purposes and statutory returns, legal and regulatory compliance and crime prevention we may obtain, process, use and disclose personal data about you.

DISENGAGEMENT

Should we resign or be requested to resign we will carry out our firm’s disengagement process to ensure that our respective responsibilities are clear. In the event of no contact between the parties for a continuous period of 2 months or more, this engagement will be considered terminated, and both parties will be released from any further obligations.

INTELLECTUAL PROPERTY RIGHTS

Upon receipt of full payment, the CLIENT is hereby granted exclusive and unlimited usage and reproduction rights to the final designs prepared for the CLIENT as part of this project.

ERRORS

CLIENT has responsibility to review all final work produced. As a result, the client is fully responsible for any errors in spelling, typography, illustrative layout, photography or other errors discovered after final work sign-off, printing or reproduction or for any work performed by third-parties selected by the CLIENT.

LIMITATION OF LIABILITY

We will provide our services with reasonable care and skill. Our liability to you is limited to losses, damages, costs and expenses caused by our negligence or willful default. Exclusion of liability for loss caused by others.

We will not be liable to you for any delay or failure to perform our obligations under this engagement letter if the delay or failure is caused by circumstances outside our reasonable control.

CANCELLATION

In the event that CLIENT cancels this agreement before project completion, CLIENT agrees to compensate DLAB Limited within five (5) business days of cancellation for the following:

- All work performed up to the date of termination;

- All external expenses and commitments incurred that cannot be canceled; and

- A cancellation fee equal to 15% of the remaining fees that would have been payable if the project were completed.

Once work has commenced, any deposit paid is non-refundable.

QUALITY OF SERVICE

DLAB Limited will diligently work in the best interest of the CLIENT, utilising their expertise to create high-quality deliverables that align with industry standards and best practices. DLAB Limited cannot guarantee an exact replication of ideas or concepts envisioned by CLIENT.

We aim to provide a high quality of service at all times. If you would like to discuss with us how our service could be improved or if you are dissatisfied with the service that you are receiving please let us know by contacting DLAB LTD Management. We undertake to look into any complaint carefully and promptly and to do all we can to explain the position to you.

RETENTION OF RECORDS

During the course of our work we may collect information from you and others relevant to your project. We will return any original documents to you if requested.

TIMETABLE

The services we undertake to perform for you will be carried out on a timescale to be determined between us on an ongoing basis. The timing of our work will in any event be dependent on the prompt supply of all information and documentation as and when required by us.